Privacy Policy

QuinQuan Cloud ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our cloud services.

1. Information We Collect

Information You Provide

• Account Information: Name, email address, company name, billing information
• Service Data: Files, databases, and content you store on our platform
• Communications: Support tickets, emails, and other correspondence

Automatically Collected Information

• Usage Data: API calls, bandwidth usage, storage metrics
• Log Data: IP addresses, browser type, access times
• Cookies: Session cookies for authentication and preferences

2. How We Use Your Information

We use the collected information to:

• Provide, maintain, and improve our services
• Process transactions and send billing information
• Send administrative and security notifications
• Respond to support requests and provide customer service
• Monitor and analyze usage patterns to improve performance
• Detect, prevent, and address technical issues

3. Data Protection

We implement appropriate technical and organizational measures to protect your data:

• Encryption in transit and at rest
• Regular security audits and assessments
• Access controls and authentication
• Employee training on data protection

4. Data Sharing

We do not sell, trade, or rent your personal information. We may share information only:

• With your explicit consent
• To comply with legal obligations
• To protect our rights and prevent fraud
• With service providers under strict confidentiality agreements

5. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate data
• Request deletion of your data
• Export your data in a portable format
• Object to certain processing activities

6. Data Retention

We retain your information for as long as necessary to provide services and comply with legal obligations. When you delete your account, we remove your data within 30 days, except where retention is required by law.

7. International Data Transfers

Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers, including Standard Contractual Clauses.

8. Children's Privacy

Our services are not intended for children under 16. We do not knowingly collect information from children under 16 years of age.

9. Updates to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes via email or through our services.

10. Contact Us

If you have questions about this Privacy Policy, please contact us at:

Email: privacy@quinquan.com
Address: QuinQuan Cloud Services
Data Protection Officer
Munich, Germany